COVID-19 INFORMATION

Dear Valued Guests, Friends, and the wider Baker Creek Community,

Health and safety is our primary concern in these challenging times. To provide a welcoming, safe environment we have introduced and adjusted many of our operating standards.

Before your trip

  • Via pre-arrival communications, we are asking guests to self-identify if they belong to a risk group for COVID-19; if yes, we ask that they postpone their travels until the risk period has passed, in order to help us ensure the wellbeing of all our guests and team members
    • We recommend using an online assessment tool:
      • Alberta residents COVID assessment tool: https://myhealth.alberta.ca/journey/covid-19/Pages/COVID-Self-Assessment.aspx
  • Each guest will receive communication from the resort prior to arrival providing additional information on arrival process, resort services & amenities, express checkout, and more
  • Guests encouraged to use pre-arrival communications to reduce contact upon arrival

While at the Resort

  • Only guests from the same household will be allowed to share a cabin or room.
  • Common areas will be clearly marked to help guests maintain physical distance and Plexiglas barriers placed where possible.
  • A clear flow of traffic through the Creekside Café and Front Office has been established.
  • Hand hygiene, including proper hand-washing & hand sanitizer stations located throughout the property and team members will wear masks when required.
  • Guests will be encouraged to enjoy their rooms or cabins, and exterior grounds; with the onset of phase two, we will be able to open the library and fitness facility excluding steam room and sauna.
  • We will require all guests allow us to keep their card on file when booking so that our check in and out process can be contactless. Receipts will be emailed.
  • Guests will be asked to bring their own books and games or purchase them from the Creekside Café.

Baker Creek Bistro and Creekside Café

  • Our Café will be open 7:30am-9pm and the Bistro full service from 1pm-9pm
  • While not required, dinner reservations are strongly suggested. Due to COVID, our capacity has been reduced by 50%. Dinner seatings at 5 & 5:30pm and 7 & 7:30pm are available.
  • Pre-ordered breakfast, backpack lunch, picnic, BBQ and To-go menus are available.
  • Disposable menus only and removal of all items on tables: salt and pepper, candles, table ware, etc…
  • Increased sanitation with EPA-approved chemicals.

Cleaning Procedures

  • We will be increasing the frequency of cleaning in the following areas:
  • High touch surfaces: doors, knobs, washrooms, sinks, lights, handrails, etc..
  • Dining areas, fire pits, picnic tables and outdoor seating
  • Kitchens and kitchen equipment.
  • Restrooms

Guest Rooms and Cabins

  • For the safety of all team and guests, rooms or cabins will be not be cleaned daily, but linens can be exchanged and bath product available and request.
  • Regular coffee, tea and condiment selection is available at the front desk.
  • Guest rooms will be fully cleaned and sanitized after departing guests have checked out/before arriving guests check in.
  • Cleaning supplies will be provided in guest rooms so that guests can keep their private area clean and sanitized.

Signage

Increased signage will be made to remind guests and team members about:

  • Physical distancing
  • Frequency and guideline of hand-washing will be visible.
  • Etiquette of sneezing and coughing
  • Signs and symptoms of COVID-19.

We thank you for your patience and understanding during this difficult time. Please let our team know if you have any questions or need anything during your time with us.

Sincerely,

James Hague
General Manager

We’re ready to welcome you for your next getaway to the beautiful Canadian Rockies. Retreat and enjoy the peaceful serenity at Baker Creek.

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